Cloud4Feed
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AI-Powered Voice of Customer & Employee Platform

Smarter Insights.
Better Decisions.

Cloud4Feed brings every survey, review, call and conversation into one AI platform — so you know what to fix first, act before customers and employees leave, and see what it was worth.

100+ companies 15+ industries 45 countries
  • Every channel, one inbox
  • One AI engine, 50+ languages
  • Know what to fix first
  • Close the loop — and win customers back

Trusted by teams in retail, finance, telecom, automotive and more

Why it matters

Customers leave quietly.
Their feedback lives in five tools.

32%

of consumers stop doing business with a brand they love after one bad experience.

Source: PwC, Experience is everything
~4%

of unhappy customers ever complain — the rest simply leave, silently.

Source: Ruby Newell-Legner, Understanding Customers

Cloud4Feed hears the customers who don't fill in surveys, reads every source the same way and turns it into the next action.

How it works

One continuous loop

Every Cloud4Feed module lives inside the same four-step framework.

01 Listen · Feedback Sources

One platform, one source of truth

Bring every feedback source into one place — every capability shares the same AI engine, dashboards and action workflows.

See the full platform

Surveys

Ask the right question, to the right person — in minutes.

NPS, CSAT and journey surveys from templates or one AI prompt, in 50+ languages and every channel.

Learn more

Reputation Management & Social Listening

Every review, mention and comment — answered from one place.

One inbox, one Reputation Score, competitor benchmarks and AI replies in your brand voice.

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Call Quality Monitoring

Score every call. Not just the few you have time to hear.

Keep your phone system — every call transcribed, scored for quality and compliance, and linked to surveys and reviews.

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Product & Competitive Intelligence

See how every product stacks up — attribute by attribute.

Marketplace and store reviews read with a category model and benchmarked against rival products.

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01 Listen · AI-Powered Engagement

Don't just listen — reach out and engage.

Turn your survey into a conversation on WhatsApp or the phone — and win back the customers who went quiet.

WhatsApp Conversational Interviews

Hear from the customers email and SMS miss.

Your survey, inside the WhatsApp chat customers open every day — so more of them reply.

See how it works

Voice AI Telephony Interviews

Give your survey a voice.

An AI voice agent calls your customers, asks your questions in their language and codes every comment as the call ends.

See how it works

ReActivate — Smart Retention Management

Win back the customers who went quiet.

Personalised AI voice calls and WhatsApp conversations reach your most valuable lapsed customers first — and every return purchase is tracked to the campaign.

15×higher conversion than bulk SMS
9×+return on investment
~90%lower cost than a call-centre campaign
Explore ReActivate
02 Analyse · 03 Insight

Ask a question. Get the answer — and what to do next.

One AI engine codes every conversation. AI Insights ranks what matters, predicts who's about to leave and recommends the next step — in plain language.

Try asking:
PRIORITY MATRIX

What to fix first

Every topic ranked by its impact on NPS.

IMPACT SIMULATOR

What it's worth

See what fixing it is worth before you act.

VALUE × RISK

Who's about to leave

Send to ReActivate →

Churn risk, lifetime value and next purchase for every customer.

04 Act

Every insight becomes the next right action.

Alerts, cases and win-back journeys run on one workflow engine — inside the stack you already run.

See how the loop closes
Native integrationsCRMHRISE-commercePayment & SubscriptionEmail & SMSOpen APIWeb & Mobile SDKIntegrations
Why Cloud4Feed

What one platform lets you do — that five tools can't.

Why Cloud4Feed
1 platform

For customers, employees and research

CX, EX and market research on one AI engine and one profile.

Chat + voice

Answers from people who never fill in forms

WhatsApp and AI voice interviews reach the customers email and SMS miss.

Win-back

From insight to win-back

ReActivate reaches the customers you're about to lose — and tracks every return purchase.

Day 1

Ready for your market

Industry topic models, 50+ languages and local sources like Şikayetvar, Trendyol and Hepsiburada.

Every insight shows its sources Your team approves every action Role-based access to personal data
Solutions

Built for the teams who own the experience

All solutions

Customer Experience

Track every touchpoint, cut churn drivers and close the loop with each detractor.

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Employee Experience

Listen continuously across the employee lifecycle, not once a year.

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Market Research

Run concept, brand and category studies on the same analysis engine.

Learn more
Doğtaş Exclusive store, a Doğanlar Mobilya brandDoğanlar Mobilya
FEATURED · RETAIL · FURNITURE

How Doğanlar Mobilya lifted NPS by 34 points across five furniture brands

+34NPS points · overall
+38NPS points · sales
+36NPS points · after-sales
+24NPS points · delivery
“Our actions in response to the insights gained from these studies provided tangible benefits to both profitability and customer loyalty.”
CX Director, Doğanlar Mobilya
Over 24 months Read the story

Close the loop on every customer you can still keep.

See your own channels unified in a 30-minute walkthrough with our team.