AI-Powered Voice of Customer & Employee Platform

Smarter Insights.
Better Decisions.

Cloud4Feed brings every survey, review, call and conversation into one AI platform — so you know what to fix first, act before customers and employees leave, and see what it was worth.

Request a Demo Explore the Platform →

100+ companies 15+ industries 45 countries

EXPERIENCE DASHBOARD

REPUTATION SCORE

NPS

+42▲ 6

RESPONSE RATE

31%WhatsApp

SENTIMENT TREND · 30D +12.4%

SENTIMENT BY CHANNEL

Surveys 78 WhatsApp 88 Calls 62 Reviews 69

Flagged: installation delay mentioned 3× this week → case auto-assigned to Ops.

Every channel, one inbox
One AI engine, 50+ languages
Know what to fix first
Close the loop — and win customers back

Trusted by teams in retail, finance, telecom, automotive and more

Why it matters

Customers leave quietly.
Their feedback lives in five tools.

32%

of consumers stop doing business with a brand they love after one bad experience.

Source: PwC, Experience is everything

~4%

of unhappy customers ever complain — the rest simply leave, silently.

Source: Ruby Newell-Legner, Understanding Customers

Cloud4Feed hears the customers who don't fill in surveys, reads every source the same way and turns it into the next action.

How it works

One continuous loop

Every Cloud4Feed module lives inside the same four-step framework.

01 Listen

Listen

Surveys, WhatsApp, calls, reviews and social — one inbox.

SurveysReviews & SocialCallsProductsWhatsAppVoice AIReActivate

02 Analyse

Analyse

One AI engine reads every conversation — in every channel and language.

Conversation & Text Intelligence

03 Insight

Insight

Drivers, themes and root causes ranked by business impact.

AI Insights & Predictive Analytics

04 Act

Act

Close the loop with cases, alerts and win-back journeys.

WorkflowsCases & alerts360° profile

01 Listen · Feedback Sources

One platform, one source of truth

Bring every feedback source into one place — every capability shares the same AI engine, dashboards and action workflows.

See the full platform

Surveys

Ask the right question, to the right person — in minutes.

NPS, CSAT and journey surveys from templates or one AI prompt, in 50+ languages and every channel.

Learn more

Reputation Management & Social Listening

Every review, mention and comment — answered from one place.

One inbox, one Reputation Score, competitor benchmarks and AI replies in your brand voice.

Learn more

Call Quality Monitoring

Score every call. Not just the few you have time to hear.

Keep your phone system — every call transcribed, scored for quality and compliance, and linked to surveys and reviews.

Learn more

Product & Competitive Intelligence

See how every product stacks up — attribute by attribute.

Marketplace and store reviews read with a category model and benchmarked against rival products.

Learn more

01 Listen · AI-Powered Engagement

Don't just listen — reach out and engage.

Turn your survey into a conversation on WhatsApp or the phone — and win back the customers who went quiet.

WhatsApp Conversational Interviews

Hear from the customers email and SMS miss.

Your survey, inside the WhatsApp chat customers open every day — so more of them reply.

See how it works

Voice AI Telephony Interviews

Give your survey a voice.

An AI voice agent calls your customers, asks your questions in their language and codes every comment as the call ends.

Call ended · 02:48 EN · AUTO-DETECTED

“Delivery was quick, but the installation appointment came late.”

CODED AS THE CALL ENDED

delivery speed · positive installation scheduling · negative

See how it works

ReActivate — Smart Retention Management

Win back the customers who went quiet.

Personalised AI voice calls and WhatsApp conversations reach your most valuable lapsed customers first — and every return purchase is tracked to the campaign.

15×higher conversion than bulk SMS

9×+return on investment

~90%lower cost than a call-centre campaign

Explore ReActivate

02 Analyse · 03 Insight

Ask a question. Get the answer — and what to do next.

One AI engine codes every conversation. AI Insights ranks what matters, predicts who's about to leave and recommends the next step — in plain language.

Ask AICityStyle · North West · September

AI SUMMARY

NPS in the North West fell from +41 to +32. Most of the drop comes from Click & Collect: since the new warehouse routing went live on 8 Sep, orders were often not ready at pickup in 3 of 9 stores.

WHAT DROVE THE DROP

Click & Collect order not ready at pickup46%

Weekend fitting-room queues27%

Online refund delays15%

Estimated NPS impact if fixed+3.4

High-value customers at rising churn risk1,860

Predicted value at stake£412K

RECOMMENDED ACTIONS

→Fix Click & Collect readiness in 3 storesOpen case

→Add weekend fitting-room staffOpen case

→Win back 1,860 customers with ReActivateStart campaign

Based on 3,940 responses across Surveys, WhatsApp, Reviews and Calls · 1–30 Sep · View evidence →

Try asking:

PRIORITY MATRIX

What to fix first

Every topic ranked by its impact on NPS.

IMPACT SIMULATOR

What it's worth

See what fixing it is worth before you act.

VALUE × RISK

Who's about to leave

Send to ReActivate →

Churn risk, lifetime value and next purchase for every customer.

02 ANALYSE

Conversation & Text Intelligence

Every conversation, understood — in every channel and language.

One AI engine codes every answer, chat, call and review into the same topics, sentiment, intent, emotion and personas — in 50+ languages.

Learn more → 03 INSIGHT

AI Insights & Predictive Analytics

Know what to fix first — and who's about to leave.

Driver and journey analysis, summaries, anomaly alerts, predictions and recommended next actions.

Learn more →

04 Act

Every insight becomes the next right action.

Alerts, cases and win-back journeys run on one workflow engine — inside the stack you already run.

See how the loop closes

Native integrationsCRMHRISE-commercePayment & SubscriptionEmail & SMSOpen APIWeb & Mobile SDKIntegrations

Why Cloud4Feed

What one platform lets you do — that five tools can't.

Why Cloud4Feed

1 platform

For customers, employees and research

CX, EX and market research on one AI engine and one profile.

Chat + voice

Answers from people who never fill in forms

WhatsApp and AI voice interviews reach the customers email and SMS miss.

Win-back

From insight to win-back

ReActivate reaches the customers you're about to lose — and tracks every return purchase.

Day 1

Ready for your market

Industry topic models, 50+ languages and local sources like Şikayetvar, Trendyol and Hepsiburada.

Every insight shows its sources Your team approves every action Role-based access to personal data

Solutions

Built for the teams who own the experience

All solutions

Customer Experience

Track every touchpoint, cut churn drivers and close the loop with each detractor.

Learn more

Employee Experience

Listen continuously across the employee lifecycle, not once a year.

Learn more

Market Research

Run concept, brand and category studies on the same analysis engine.

Learn more

By team:Marketing Customer Experience Customer Service HR Product Management Market Research

By industry:Retail & E-Commerce Hospitality & Travel Finance & Insurance Automotive Telecom Healthcare Utilities Public Sector

FEATURED · RETAIL · FURNITURE

How Doğanlar Mobilya lifted NPS by 34 points across five furniture brands

+34NPS points · overall

+38NPS points · sales

+36NPS points · after-sales

+24NPS points · delivery

“Our actions in response to the insights gained from these studies provided tangible benefits to both profitability and customer loyalty.”

CX Director, Doğanlar Mobilya

Over 24 months Read the story

Close the loop on every customer you can still keep.

See your own channels unified in a 30-minute walkthrough with our team.

Request a Demo Talk to sales

Smarter Insights.Better Decisions.

Customers leave quietly.Their feedback lives in five tools.

One continuous loop

Listen

Analyse

Insight

Act

One platform, one source of truth

Surveys

Reputation Management & Social Listening

Call Quality Monitoring

Product & Competitive Intelligence

Don't just listen — reach out and engage.

WhatsApp Conversational Interviews

Voice AI Telephony Interviews

ReActivate — Smart Retention Management

Ask a question. Get the answer — and what to do next.

What to fix first

What it's worth

Who's about to leave

Conversation & Text Intelligence

AI Insights & Predictive Analytics

Every insight becomes the next right action.

What one platform lets you do — that five tools can't.

For customers, employees and research

Answers from people who never fill in forms

From insight to win-back

Ready for your market

Built for the teams who own the experience

Customer Experience

Employee Experience

Market Research

How Doğanlar Mobilya lifted NPS by 34 points across five furniture brands

Close the loop on every customer you can still keep.

Smarter Insights.Better Decisions.

Customers leave quietly.Their feedback lives in five tools.

One continuous loop

Listen

Analyse

Insight

Act

One platform, one source of truth

Surveys

Reputation Management & Social Listening

Call Quality Monitoring

Product & Competitive Intelligence

Don't just listen — reach out and engage.

WhatsApp Conversational Interviews

Voice AI Telephony Interviews

ReActivate — Smart Retention Management

Ask a question. Get the answer — and what to do next.

What to fix first

What it's worth

Who's about to leave

Conversation & Text Intelligence

AI Insights & Predictive Analytics

Every insight becomes the next right action.

What one platform lets you do — that five tools can't.

For customers, employees and research

Answers from people who never fill in forms

From insight to win-back

Ready for your market

Built for the teams who own the experience

Customer Experience

Employee Experience

Market Research

How Doğanlar Mobilya lifted NPS by 34 points across five furniture brands

Close the loop on every customer you can still keep.

Smarter Insights.
Better Decisions.

Customers leave quietly.
Their feedback lives in five tools.

Smarter Insights.
Better Decisions.

Customers leave quietly.
Their feedback lives in five tools.