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Scale up your business with customer feedback!

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Cloud4Feed Life Cycle

360° Aspect On Customer Experience Management.

Listen Up

Measure

Insight

Action

Listen Up

Measure

Insight

tableAction

Listen Up

Through Cloud4Feed's omni-channel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback.

By customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevent the delivery of an overwhelming number of surveys to your customers.

Measure

Is that what you want to get the outputs you need by reaching the customer with the right types of survey? Is it your main objective to determine the most accurate metrics for the best measurement? Are you saying you would like to have versatile options and to be able to apply different methods whenever you wish?

And you want to create and manage all these easily on a single platform? Then you’re in the right place.

Insight

The importance of the inferences to be made from the data obtained through the right methods is being better understood day by day.

Being aware of this, by centering the data in the insights you want to create about your company; we ensure you the achievement of qualified gains through the use of artificial intelligence, machine learning, deep learning, and many advanced algorithms.

Action

Through Cloud4Feed, you will instantly get notified of the feedbacks from your dissatisfied customers and so you can take relevant actions to improve customer engagement and loyalty without wasting time.

 

 

Why Cloud4Feed?

Versatile survey options (NPS, CAS, CSAT, eNPS…)

Artificial Intelligence(AI), Natural Language Processing (NLP), Sentiment Analysis

Access to the customer at every touch point with multi-channel options

Dashboards with rich visualization features

Process-based reporting, critical level warnings

We make a difference with our solutions for different sectors.

Blog4Feed

What is employee net promoter score, how is it calculated and how is it used?

The net promoter score is a customer experience metric that was introduced by Frederick F. Reichheld in 2003 as the only number organizations need to grow, and has since become almost the industry standard.

Reconsidering Employee Experience and Work Life

As outlined in the 2022 HR Trends Report by McLean & Company, recruiting and providing a great employee experience are ranked as the top two HR priorities of companies in 2022.

Emotion is the Most Important Force behind the Customer Experience;

Emotion is the most important force behind the customer experience

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