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What is employee net promoter score, how is it calculated and how is it used?

The net promoter score is a customer experience metric that was introduced by Frederick F. Reichheld in 2003 as the only number organizations need to grow, and has since become almost the industry standard.

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Reconsidering Employee Experience and Work Life

As outlined in the 2022 HR Trends Report by McLean & Company, recruiting and providing a great employee experience are ranked as the top two HR priorities of companies in 2022.

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Emotion is the Most Important Force behind the Customer Experience;

Emotion is the most important force behind the customer experience

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Let's Take a Look at Mystery Shopper Studies in This Way

As we all know very well, mystery shopper studies are the studies we do to observe the customer experience through real customers or professional mystery shoppers

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What is Voice of the Customer Studies?

When we consider the depth of the voice of the customer work, “ask NPS by sending a survey” or “call the customer” remains very simple.

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Do you know what you can add to your business by collecting real-time customer feedback?

When you gather feedback right after your customer experiences your brand, you can get much better quality feedback since your customer will remember all the details.

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Which One Is Your Best Customer

It is important that you know which of your customers is the most valuable one. So you can put effort on the right audience.

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What is a mobile survey kiosk?

The mobile survey kiosk is a digital platform with a touch screen for data collection.

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How do customer surveys increase customer loyalty?

Customer surveys not only give you insights but also strengthen customer loyalty and the connection between customers and the brand.

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Your customers are now mobile. What about your customer surveys?

Today, many companies continue to use customer surveys that are not optimized for mobile devices.

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How to get great results from customer satisfaction surveys?

The information you get from customer satisfaction surveys can be precious, but only if you correctly ask the survey questions!

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5 Types of Customer Complaints

Are you really listening to your customers? If you are only responding to incoming complaints, you miss out on a great opportunity to improve your consumer experience.

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How can you gain more insights from your NPS (Net Promoter Score) result?

For many businesses, NPS is seen as the most fundamental metric, but you can go much further than just see NPS as an outcome. Well, how?

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4 Tips to Change Company Behaviors Using Consumer Insights

Acquiring decent consumer insights is essential for any successful business or brand. However how to act on and use these insights is much more important.

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Annual customer surveys have come to an end. Now it is time for technology; On Cloud4Feed!

Using the power of technology, you can ask your customers what they think about your company and your brand and collect feedback from your customers at strategic points

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