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Listen IVR

By easily integrating your CRM systems with Cloud4Feed, you can measure your customers' experiences who shop from your stores, open notifications from the call center or take action at any touchpoint with automatic IVR searches.

Your customers can easily answer the questions on the incoming call with a few keystrokes and share their feedback with your business.

API Integration

Automate IVR searches after certain processes by integrating your CRM system with Cloud4Feed

Call Rules

Easily adapt the stage at which IVR calls will be triggered, postpone calls at inappropriate hours, redial setups via Cloud4Feed

Voice to Text Translation

You can collect open-ended comments and opinions as well as numbers and answers obtained by dialing in the IVR call. Audio files will be translated from audio to text and analyzed with Cloud4Feed Natural Language Processing technologies.